BOSTON- When Shop The Cue owner Lindsay Reilly watched a heartbreaking video of a New York nurse taking off her mask to reveal raw and bleeding her ears after wearing protective equipment all day long, she knew she had to do something to help. As Reilly saw the nurse fashion a homemade headband after a long, 12 hour shift, she had one thought. “There was a nurse spending their time when they get home after a 12 hour shift to put buttons on a headband to solve their problems. We should be able to do that, especially since I had a sewing background and a sewing machine,” explains Reilly.
Quickly, Reilly and her team at Shop The Cue got to work on headbands that could be used to protect the ears of those wearing masks by holding them together with buttons. “We had such a powerful network platform, I just asked myself: How can we use that to make a difference in the most impactful way with these headbands?” Once the word of her good work got out, the response grew overwhelmingly as nearly 600 orders flew in within a matter of days. Despite the positive reaction, this meant a bit of a struggle for Reilly. “I’d order fabric or buttons and it wasn’t coming as expected so the need got bigger. We got bombarded with orders,” she explains. It didn’t take long for the shop owner to realize she was going to need an extra hand in getting them together. “There was no way we could keep up.”
As a small business, Lindsay says it’s been a whole new ball game working in a situation where the products are newly developed and an immediate need. “Normally, you develop a product, market it, produce it and we have time to do that. In this case, one of my girls is going through all of the emails of people who are really in crucial need of these.” Watching the order numbers go up as their material stock and the ability to fulfill orders quickly went down, Shop The Cue’s network made a plea for help on social media that brought in an outpouring of support from the community. “Everyone in the community reached out, small businesses or friendly neighbors or Cue supporters to help build kits. We created kits for people to pick up on the curbside to help sew them within a matter of days.” One gentleman named Chris of Custom Sports Sleeves in Worcester approached Lindsay and her team with a generous offer that would help her not only reach her goal to fill current orders, but keep production going strong for the new ones flowing in. “He said ‘Hey, I have the material, we’re local and we can do this for you in a day. What do you think?’ Immediately I just said ‘You are an angel, and yes!’” Other businesses like Christa Hagearty of Dependable Cleaners and a local salon owner in Quincy also stepped up to help out. “It’s really the small businesses that are coming together, and that’s where the impact that’s being made the most.”
Looking closely at every order coming in, she began to notice urgent requests for headbands are now coming from outside the healthcare field as well. “The last few days, I would say we’re noticing that it’s not just the nurses. We’re having people from police stations, a local bakery who needed headbands baking all week for Easter weekend, we have one restaurant that just bought 50 of them because workers for takeout are wearing the masks as well.”
Yet the response from those that have received their headbands reminds her every day that their hard work is worth every minute. “They send us before and afters of their ears of how much it was helping them, how they love seeing the small businesses come together. It’s the little things, and being a small business I can see if there is any sort of problem and fix it that day.” The only problem Lindsay says she’s encountered: trying to get to everyone as quickly as she can, without those in the most dire need paying a dime. “We’ve had to do completed -or not completed-at least 2,000 headbands just after week one,” she explained. “We have a fund that people donated to so nurses don’t spend a dollar, but if you’re reaching out to buy one for a friend or family member you can do that as well.”
Are you or is someone you love in need of a headband? Head on over to Shop The Cue to get yours or request one for a front-line worker here: https://shopthecue.com/collections/giveback